Vendor Guidelines
Everything you need to know to succeed on Campuxmart
Welcome to the Campuxmart Community!
These guidelines help ensure a safe, fair, and positive experience for everyone on our platform. By becoming a vendor, you agree to follow these standards and contribute to our thriving student marketplace.
📦 Product Listings
Quality Standards
- ✓Accurate Descriptions: Provide clear, honest descriptions of your products or services. Include all relevant details like size, color, materials, or service scope.
- ✓High-Quality Photos: Use clear, well-lit images that accurately represent your product. Multiple angles are encouraged.
- ✓Honest Pricing: Price your items fairly. Don't inflate prices only to offer fake discounts.
- ✓Accurate Stock: Keep your inventory updated. Don't list items you can't fulfill.
🚫 Prohibited Items & Services
The following items and services are strictly prohibited:
- • Illegal drugs or substances
- • Weapons or dangerous items
- • Stolen goods or counterfeit products
- • Academic dishonesty services (essay writing, exam cheating)
- • Explicit or adult content
- • Alcohol or tobacco (to minors)
- • Prescription medications
- • Fraudulent services or scams
- • Items that violate intellectual property rights
- • Anything illegal in your jurisdiction
📮 Order Fulfillment
Processing Time
Process orders within 1-3 business days. Communicate clearly about your processing and delivery times in your product listings.
Communication
Respond to buyer messages within 24 hours. Keep buyers updated on order status, especially if there are delays.
Quality Control
Ensure products are packaged securely and match the description. Double-check orders before shipping.
💬 Customer Service
- •Be professional, courteous, and respectful in all communications
- •Handle complaints and issues promptly and professionally
- •Offer reasonable solutions for problems (refunds, replacements, etc.)
- •Never harass, threaten, or abuse buyers
🔄 Returns & Refunds
Clearly state your return and refund policy in your store and product listings. At minimum:
- • Honor refunds for items not as described or damaged
- • Process approved refunds within 5-7 business days
- • Be transparent about what can and cannot be returned
⭐ Best Practices for Success
Build Your Brand
Create a cohesive store with consistent branding, professional photos, and a clear value proposition.
Engage Your Customers
Respond quickly to messages, thank customers for purchases, and ask for reviews.
Offer Promotions
Use our promo tools to offer discounts and attract new customers during key periods.
Stay Compliant
Follow all platform guidelines and local laws. Keep your account information up to date.
⚖️ Policy Enforcement
Violations of these guidelines may result in:
- • Warning and required corrections
- • Temporary suspension of selling privileges
- • Removal of specific listings
- • Permanent account termination (for serious violations)
We review each case individually and give vendors the opportunity to address issues when possible.
💡 Need Help?
If you have questions about these guidelines or need assistance with your vendor account:
These guidelines are subject to change as our platform grows. We'll notify vendors of any major policy updates. Last updated: February 2026.